Hotels on the Mobile Frontier

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The webinar ran on Jul. 14, 2016. To view a recording, please register with your information below.

About the webinar

With 2.6 billion smartphone users in the world and counting, mobile is quickly changing the way we travel. In today’s mobile age, travelers expect immediacy, personalization, and seamlessness from their digital devices, and these evolving expectations are setting a new standard in the way that travel brands communicate and engage with their customers. 

For the hotel industry, mobile is not just a big and fast-growing distribution channel; mobile has become a lynchpin in the guest experience. From mobile check-in and check-out to guest messaging and real-time service alerts, hotels can now tap into new mobile technologies that improve overall guest satisfaction and drive customer loyalty. 

In this free webinar, learn about the exciting new ways that mobile is enhancing the hotel guest journey from search to stay. Executives from StayNTouch, Travel Tripper, and Checkmate will discuss:

  • Why hotels need to invest in mobile today 
  • Adapting your mobile strategy to increase direct bookings 
  • Using mobile to personalize guest experience and delight guests 
  • The importance of integrating mobile tools on-property, from check in to check out 
  • How mobile messaging improves your GSS scores and TripAdvisor reviews

Dominate from search to stay.

How mobile is shaping a new standard in the hotel guest experience  

THURSDAY, JUL. 14, 2016 @ 1PM EST

Panelists

Jos Schaap, CEO and Founder at StayNTouch

Jos has a 20+ year track record in hotel technology. He began StayNTouch with the vision of reinventing the hotel PMS technology; making it simple, mobile and cloud-based. Prior to StayNTouch, Jos spent 17 years at MICROS Systems Inc. (Now Oracle Hospitality), as a Senior Vice President of in charge of global product development and strategy for the Lodging and eCommerce divisions. During his tenure, MICROS hospitality products became the global market leader growing the company’s revenues from less than $300 million to $1.1 billion.

Gautam Lulla, President at Travel Tripper

Gautam Lulla is the President of Travel Tripper. He brings 19 years of solid industry experience spanning the breadth of the hotel reservations and distribution technology industry. He has invaluable international experience, having worked on three different continents: the Taj Group of Hotels in India, Pegasus Solutions in the U.S. and Amadeus IT in France. He has led Travel Tripper since early 2008, spearheading its evolution into the industry's most innovative provider of hotel distribution and marketing solutions.

Drew Patterson, Co-founder and CEO, CheckMate

Drew Patterson leads CheckMate, the leading travel tech company advancing On-Demand Hospitality to build a better guest experience. Drew previously co-founded Jetsetter and was also part of the founding team at KAYAK and served in key leadership roles from 2004 to 2009. Drew helped to reshape the online travel landscape by evolving the distribution model and increasing awareness around the value of “search” in travel.

About the webinar

In this free webinar, learn about the exciting new ways that mobile is enhancing the hotel guest journey from search to stay. Executives from StayNTouch, Travel Tripper, and Checkmate will discuss:

  • Why hotels need to invest in mobile today 
  • Adapting your mobile strategy to increase direct bookings 
  • Using mobile to personalize guest experience and delight guests 
  • The importance of integrating mobile tools on-property, from check in to check out 
  • How mobile messaging improves your GSS scores and TripAdvisor reviews
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